Clinic Returns Policy

RETURNS AND EXCHANGES

All Sales Final. We only exchange goods if they are defective or damaged or do not fit properly.

In circumstances where you consider a product defective or damaged, please contact us at 780-962-3233 within 48 hours of receipt of order with details of the products and defect/damage.

All Veterinary Diet Products are 100% Guaranteed by our partner food companies and CAN only be returned for the following reasons:

Palatability - Pet will not eat or does not like the taste of the food.

Quality - If there is a problem with quality of the product.

Safety – If a bag or can has a broken seal which has compromised the integrity of the food.

All inquiries regarding returns can be directed to Spruce Grove Veterinary Clinic at 780-962-3233